FAQs

need some answers

1. What is the appropriate age to enroll in the educational programs?

The appropriate age starts from seven years old and above. Students are divided into two age groups: (7–16 years) and (17 years and above). Each group has its own educational curriculum and teaching methods that suit the nature of its age stage.

2. Can parents monitor their children’s academic progress?

Yes. Parents can follow their children’s progress through periodic reports sent to them, as well as through the academy’s educational platform.

3. Are there comprehensive educational programs for the entire family?

Yes, there are educational programs designed for the whole family. These programs are arranged through direct communication with the academy’s administration and include Qur’an memorization programs, Arabic language learning programs, and structured Islamic studies programs.

4. Can I choose an educational program that suits me?

Yes, you can do so by coordinating with the academic supervisor responsible for the department you wish to study in.

5. How can I register for the educational programs and start studying with the academy?

By visiting the registration page on the website and selecting the appropriate account type. After that, you choose the training courses you need and complete the payment.

The academy’s administration will then contact you to send the educational platform link, along with your username and password, so you can begin learning immediately.

6. Is the placement test free or subject to fees?

The placement test is completely free and has no fees. It is conducted by the academy’s educational supervision team to determine the learner’s level in Qur’an studies, Arabic language, or Islamic sciences.

After the interview, a suitable educational program is assigned, along with personalized educational advice based on the personal assessment.

7. Are there any registration fees when enrolling?

Registration is free, and there are no fees for the registration process. The only fees paid are for the training courses themselves.

8. What languages are available on the website?

The website is available in Arabic and English, and we are currently working on adding French.

9. What educational programs and teaching methods are used for young students?

Teaching for this age group relies on modern educational strategies, educational games, videos, images, active learning, and homework assignments.

10. Is learning available at all times?

Yes. Learning is available at times that suit the learner, depending on the student’s country of residence.

11. Who are the teachers, and what are their academic qualifications?

The teaching team consists of highly qualified male and female instructors who hold accredited certifications and Ijazahs in Qur’an studies, Arabic language, and Islamic sciences, with proven experience in online education.

12. Are both male and female teachers available?

Yes, both male and female teachers are available, and the learner’s or parent’s preference is taken into consideration when selecting the teacher.

13. Are the classes individual or group-based?

Classes are offered in both one-on-one and group formats. The most suitable option is determined based on the learner’s preference and the nature of the educational program.

14. Is it possible to change class schedules?

Yes, class schedules can be adjusted in coordination with the academy’s administration in accordance with the approved policies.

15. What happens if a class is missed?

If a class is missed, coordination is made with the academy’s administration to reschedule or compensate the class according to the applicable system.

16. What is the duration of each class session?

The duration of each session varies depending on the educational program and is clarified during the registration process.

17. What technical requirements are needed to attend classes?

The learner needs a device connected to the internet (computer, tablet, or smartphone) along with a stable internet connection to attend classes.

18. What happens if a technical issue occurs during a class?

In the event of any technical issue, the technical support team is contacted to resolve the issue and ensure the continuity of the learning process.

19. What payment methods are available?

Multiple payment methods are available and are clarified during the registration process on the website.

20. Is there a trial or refund policy?

The trial or refund policy is explained upon communication with the academy’s administration in accordance with the approved terms.

21. Are there discounts for families or siblings?

Yes, special discounts are available for families and siblings, and arrangements are made in coordination with the academy’s administration.

22. How can I contact academic or technical support?

Academic and technical support can be reached through the communication channels available on the website.

23. Are continuous feedback and academic reports provided?

Yes, regular feedback and academic reports are provided to track the learner’s progress and performance.